Terrible first time experience 2/12

This is with regards to my first time ‘ wonderful ‘ experience at Capitec overport city branch. Arrived at the counter machine with an older gentleman struggling to get a ticket and I assisted, then took one myself thinking that transact means I want a transact account because anyway the transact brochure had the account I wanted... highly confusing from get go... I go sit down... sitting and sitting , floor assistant appears out of nowhere but at that point with a lounge fuller than the time she left to go do whatever she went to do... didn’t bother to come check on clients ... numbers were called out ... another confusing system because you are not told that A123 is for one section and 123 is for another section ... around there you must get up and ask what’s going on.... and so I did and a client that was one ahead in the queue getting up to ask what’s what’. Then after a while floor assistant comes to ask what I want ... and told her I want a new account for the discount benefits... sure she assisted me with a list of that and changed my ticket.... but I didn’t know what on earth was going on because the guy from deposit withdrawals section started calling prior her changing the ticket and yes... sitting all that time with the wrong ticket... my daughter was feeling weak in between all that so took her for a bite to eat... then with my new number later... while waiting and waiting I got a bit irritated at the fact that I’d have to join another queue to deposit later... without the option of depositing at the atm so decided to run off quickly to my bank next door to withdraw from my foreign account so I can deposit in my new Capitec acc so I did... And biggest mistake ... yet again I lost place in the queue pushed even further back. While waiting my daughter sees the consultant starting to serve and at her age seen that and noticing they the same race made me wonder... how willing are the consultants to serve clients who have been inconvenienced by lack of initial assistance vs randomly deciding to assist the queue when the counter guy is back from lunch... coincidental much. Then on top of that ...I get to consultant 9, very strange interaction... no proper greeting , lack of eye contact , no questions or asking for my ID so I had to assume ... since I myself trained by one of the best banks in the country would know how to ‘ serve and welcome clients to a business’. So no information explained about the account... just opening and half inbetween making chit chat with the consultant behind him, very unprofessional... then making comments about some consultant that got to use the printer first not addressing the apology to me . And weird , they pull out a card out of nowhere... no sealed envelope for clients piece of mind I’m assuming because the printer is somewhere in the back but that’s so weird anyway sure ... first card was a mess up had to do another one... consultant puts card in pocket( assuming there is some destroying process here) makes new card , old card not destroyed in front of client... and I ask the guy to destroy it he says it’s by the manager’ ok... where’s the manager... by the computer... look by the computer... there’s no one... near in mind he disappeared for a while looked like he came from the outside bathroom and they just toss the cards that are not issued on the desk ... unattended... with my personal details attached to that card. Then there’s the deposit queue, ok ... thought ahead and got a ticket while at consultants... took so long initially lost place but got another... get to the guy making deposits... he has a counter machine... which faces him but where’s that led screen for me to see... so me assuming I handed exactly 5k to the guy, he confirmed yes... but don’t I get peace of mind by checking? Your product seems like a good bargain... ‘ from what I’ve read’ not told... but the service is lapsy daisy... and oh, did I mention the part where the consultant just starts going into my tabs and closing them and saying there are so many.... is that his business to do so? I had some important things I needed to attend to and those are reminders , as I’m planning a trip, hence got the Capitec card and also had dealings on other things I needed to address... but bam without my permission tabs closed. Really Capitec’ ... you need some mystery shoppers out there!!!! There should always be someone at the door or checking on clients in a minute of absence because that is where your problems start.