Terrible Experience with Capitec Business Bank

I had my phone ****** and urgently needed to access my business account to make payments. I went to the Capitec branch hoping to sort it out, but they were completely useless. Since my phone was ******, I needed them to switch verification to email instead of the app. The lady at the branch told me it could take up to 24 hours before I could even access my account through my laptop! How is that acceptable?

What if I didn’t have access to a phone or laptop? How would I be able to access my business account in an emergency? This is an awful system, especially for small business owners who need to act fast. No other branches seem to know anything about Capitec Business accounts either, which is frustrating because they clearly haven't received any proper training.

I wasted an entire day going to the business branch, and they couldn’t help me at all, instead telling me I needed to call in. I wish I’d never opened a business account with this bank. It’s completely inefficient and unreliable in emergencies. Avoid at all costs!