TERRIBLE EXPERIENCE WITH CAPITEC

I IRIS MPINDA JUST HAD A TERRIBLE EXPERIENCE WITH CAPITEC BANK, MY LATE BROTHER HAD AN INSURANCE POLICY WITH THEM AND WHEN I WENT THERE FOR A CLAIM THEY FIRST SENT ME FROM PILLAR TO POST HAVING ME TO GO TO THE MASTERS COURT OF WHICH ONE OF THE EMPLOYEES CONFIRMED THAT I WAS NOT EVEN SUPPOSED TO GO THERE BECAUSE THE POLICY WAS ACTIVE,ETC. THEY PROMISED TO GET BACK TO ME, I HAD TO BORROW MONEY FROM MY FRIENDS TO BURY. A DAY BEFORE YESTERDAY THEY CAME BACK TO ME WITH STORIES THAT INSURANCE WAS BEHIND WITH 3 MONTHS YET THEY CONTINUED DEDUCTING, WHY DIDNT THEY STOP AND WHY DID NOT THEY NOTIFIED ME BECAUSE INTIALLY IT IS THEIR FAULT BECAUSE I TOLD THEM TO DEDUCT AT A CERTAIN DATE AND THEY DIDNT ACCORDING TO THEM AND I WAS NOT EVEN AWARE OF THAT. PLEASE HELP