Terrible experience with Capitec.

Firstly, it is extremely ironic that Capitec bank uses the sms notification to notify customers when money gets deducted or transfered into their accounts but when a scenario takes place where the amount shows on sms but not on the account bank statement then the sms is not valuable as evidence so what is the point for sms notifications?!!!. Secondly i find it very ironic how a savings account can go into a negative. When statement is checked obviously the account will balance as money that was deducted is not reflecting hence account being in a negative. Lastly I have experience the worst customer service (telepathically) as Capitecs consultant(s) refuse to give reference numbers as they lie and say they dont get a reference number, waste of R300 airtime in one day due to 2 occasions where they had a technical issue with their phones and the calls died. I am not done with caiptec as i have seen that numerous people have experienced a similar or same situation and was not handled. Ombudsmen is next!