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Shonerah S

1 reviews | Active since Jan 2020

05 Sept 2025, 18:03

TERRIBLE EXPERIENCE AT VINCENT PARK MALL

Terrible experience at Capitec Vincent Park Mall East London. My husband and I were waiting at the atm line and a lady appeared out of nowhere insisting she was behind the person standing infront of us. We advised her that she cannot just cut the line and she continued to wait next to the line. She eventually just pushed her way infront of us with 3 Capitec employee members were standing infront of the bank witnessing this and not doing a thing about it. When we eventually asked them for assistance , they ignored us and when my husband then said for the 5th time in a louder voice , one of the staff members came forward and said in Xhosa "what must I now do". Really shocking experience at this branch

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Sept 2025, 18:35
Official
Good day Shonerah. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank