Terrible experience

So i contacted capitec regarding my account that was froze by a bitter client without any proof of ****, now the funds that were in my account disappeared without any communication with me, now i wanted the written proof to where my money disappeared to, so i can go open the ***** case at the police station against the client that is defruding me, the capitec consultant Sabrina Horack **** to me saying she is sending the email right away just so she could get me to drop the call