Terrible customer service - Victim of ****

I was a victim of a **** 2022 and a result my Capitec Account was blocked and could not access my funds. My account was blocked in September 2022 and Capitec informed me that I need to submit affidavit and ID Copy explaining what happened before they can unblock the account . I was promised that after submitting such documents, Capitec will temporarily allow me to transact on the account and access my funds. I have submitted the required documents several times in the branch and via the email. I even went to the branch 3 times with no success - Your staff from whatsapp line by the name of Ipfi was very rude and unprofessional. I have multiple reference numbers with no clear resolution provided.

all I am requesting is for Capitec to allow me to access my funds, thereafter they can decide on what will happen to my account.