Terrible Customer Service no response to card dispute payment

-10 star Rating: Horrible and unreliable bank

I would like to report Capitec Bank for failure to respond to my request to process and refund me for below dispute claim.

I have been spending lots of money(airtime) on long calls with the bank’s various consultants explaining below dispute for months on and yet Capitec Bank has not even bothered to have the courtesy to acknowledge all my emails.

I have spoken and sent emails to Ms Sanelisiwe Mthembu at Capitec, have left messsages with other consultants who promised that Ms Sanelisiwe Mthembu will be alerted and give me urgent response. On 23 January 2020 I visited the STA TRAVEL branch to make a card payment of R4000 using my Capitec Bank card, I already sent required proof to Capitec Bank Senelisiwe Mthembu.

Our trip was scheduled for end of October 2020 - November 2020, on Sunday 20 September 2020 I received confirmation of Singapore airline cancellation, have tried to contact STA Travel but there were no responses until I started seeing media reports that the company is liquidating. All banks are assisting clients who paid with a card to recover their monies.

FNB has already refunded me the R10000 paid on the very same day at the same STA Travel branch yet Capitec Bank has been ignoring my requests. The same method of payment with FNB has been utilised.