Terrible Customer Service & No Accountability

I’ve called Capitec’s complaints department six times trying to speak with a specific person about a serious issue. Every time, I was promised a call back, and I still haven’t heard from anyone. This is completely unacceptable.

The issue started when I was wrongfully listed on the credit bureau by Capitec, which has affected my ability to get a loan. I logged a complaint to get this sorted out, but it’s clear that Capitec is not interested in fixing their own mistake.

Due to Capitec’s ignorance, they don’t want to give me a loan, and they’re making it harder for me to get help anywhere else. It honestly feels like they’re trying to slander my name so I can’t get financial help at all. This is beyond disappointing—it’s damaging, and it shows a complete lack of care for their customers.