Terrible Customer Service from Capitec over ********** purchase.

A ********** purchase was made on my account from the UK on the 8th of October. Over R2000 was taken from my account. I have called into the client care call centre 5 times already and each consultant gave me a different story. Initially I was told I would get feedback within 1 to 2 days, then when I called again I was told there is a backlog and I was told it will take 7 to 14 days maximum for a turn around. After 14 days I was told that my incident has still not been investigated and that he is not sure when it will be resolved. I was then told that my incident will probably only be looked at by the 8th of November. All the while there has been no communication from Capitec. No email, no sms, no call to update me on my case. I am frustrated and disappointed in the service I have received from Capitec after being a client with them for over 5 years. It just comes across like they don't care. But they are very quick to send survey emails. Now I am at a point where I don't even know if I will get my money back.