Terrible customer service from Capitec Bank

I reported a *****ulent transaction by eDreams that deducts R195 from my Capitec bank account. This happened after I used my bank card to book a flight for my son who is a student, they automatically signed him up on his name and started deducting R195 since Sepetember last year.

I've been trying to stop this but Capitec refuses to assist. The consultants are not helpful, just this morning one hung up on me on the phone and told me that I have not done what I needed to do and that is calling or emailing eDreams. She insisted on this regardless of the fact that I kept on telling her that I have done all that at no avail. To quote her exact words before dropping the phone on my ear she said "I have nothing to say to you because you don't want to do what I'm telling you to do, I've googled eDreams and here's the number" . I further explained that you can't get through on that number and the emails are returned when you write to them. She didn't not introduce herself but I took a screen of the number that called me.

I tried calling back that number she kept on cutting the call. I do nto know how a bank doesn't protect its clients from online ***** and further chances of being de*****ed.

I guess I'm left with no option but to close my account with Capitec bank.