Terrible Customer Service

Sent a email to the CCS Enquiries Capitec Bank department 3 weeks ago , got a reply yesterday wow shocking service . They did not apologize for the late reply . I was handed over to lawyers 2 years back , paid everything when I went to Capitec branch to check my credit status I was informed that I was handed over . How is my status not clear when the fee is paid-up . This is the responses I got yesterday and they expect me to happy with this email .

Thank you for the query herein. Our records reflect that your account was previously handed over. Kindly be advised that Capitec Bank sold all rights, title, interest and benefit in and to the client’s Sold to NBA in FEB 2019 and therefore no longer has mandate to assist. Regrettably the handover status will not be removed from our system for clients with sold debt even if the debt has been paid in full. We trust you find the above mentioned of assistance and in order.

CAN YOU PLEASE SORT OUT THIS MESS