TM
Tshepo M
1 reviews | Active since Mar 2018
29 Nov 2021, 11:19
Terrible Customer Service
I've made a payment last week on my account and now Capitec phoned me and mentioned they money is reflecting on their side but its not updating for some reason(VERY CONFUSING) and now the lady mentioned I have to go to the branch for that. I mean who's fault is that? And now this is affecting my credit profile.
Can you pleas sort out this ASAP and update my credit profile accordingly. I'm definitely NOT going to the branch. What's the reason for the Capitec APP then?
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Replies (2)
Capitec Bank's replyOfficial
29 Nov 2021, 17:43Good day Tshepo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply29 Nov 2021, 17:43
Official
Good day Tshepo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 18:45Hi Tshepo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 18:45
Official
Hi Tshepo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank