Terrible customer service by Capitec Bridge City branch Manager!

As I'm typing this review, I'm in tears and literally sobbing! My mother is an elderly woman who received the most unpleasant treatment from Nduduzo Mkhize who is a branch Manager at the Capitec in Kwa-Mashu Bridge City and the security guards that work at the mall!

My mother is a recovering stroke patient who visited the branch this morning to do a direct deposit. The queue for making deposits outside was long so she asked to sit inside the bank while waiting for her turn as she was feeling weak and there were only two customers inside the bank that were getting assistance from the consultants because of obvious reasons (Covid-19) rules and regulations which include social distancing. All the seats were empty!

The branch Manager, Nduduzo, asked my mother to exit the bank as she tried explaining to him that she is not feeling well. He refused to hear my mom out and the next thing the mall security guards were literally man-handling and phyisically escorting her out of the mall, humiliating and threatening her in front of a crowd. Nduduzo Mkhize did not even bother to listen to reasoning and where my mom was coming from! It's honestly sad that in this day in age, our parents are being treated in this manner by other fellow South Africans who are suppose to make them feel safe and assure that they should never feel inferior and that they get the best service as fast as possible. I want all the surveillance, in and outside the bank to be reviewed and an investigation should be opened because we have already, failure to do so will lead us into consulting with our lawyers and we will be opening a case against Nduduzo and the security guards that physically man-handled and threatened her.

Again, a series of questions keep crossing my mind, who did she harm or threaten? Did she refuse to exit the bank for him to order security guards to come and physically escort her? What happened to Ubuntu and respecting our elders? When she called me crying and explaining how she had been treated, my heart just broke into pieces and I couldn't hold back but cry too! I'm so angry!!!

This happened today around 11:50.