ML
Michal L
1 reviews | Active since Jun 2016
26 Mar 2020, 10:39
Terrible customer service as one cannot reach anyone
Their phone number, which is the same in the texts they send and on their website - "unobtainable". Emails to customer service - no acknowledgement of receipt. needless to say 36 hours later and no one gets back to you. Terrible service.
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Replies (2)
Capitec Bank's replyOfficial
26 Mar 2020, 11:27Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply26 Mar 2020, 11:27
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
ML
Michal L's updateReviewer Update
26 Mar 2020, 11:42Thanks for the prompt response. An email from me is in your inbox. My domestic worker, who rushed today before lockdown to get her money back (you deducted her debit order twice), and was sent home with a different phone number. She has been trying for the past 20-30 minutes. It is constantly busy. Hopeless.
ML
Michal L's update26 Mar 2020, 11:42
Reviewer Update
Thanks for the prompt response. An email from me is in your inbox. My domestic worker, who rushed today before lockdown to get her money back (you deducted her debit order twice), and was sent home with a different phone number. She has been trying for the past 20-30 minutes. It is constantly busy. Hopeless.