Terrible Customer Service.

Good day,

I logged an incident with Capitec over a month ago, up until today I am waiting for feedback from them. There was a lady in service admin who contacted me once and ever since I tried getting hold of her to no avail. Even after numerous messages she never attempted to phone me back. I finally got hold of her on Monday, 26 April with no positive feedback as to what is happening. The most frustrating part is getting no updates from the bank. They are taking their own time just to come find that they cannot resolve my issue. I feel like Capitec has no regard when it comes to customer service. I waited more then 2 weeks just for a response on an email that I sent. Something that takes 7 days according to the first agent I spoke to has taken Capitec more than 21 days to resolve. I am not impressed with this Bank at all. Everytime I made contact with the bank they advised that the matter has been escalated. Well I dont think the matter has been escalated.

Incident: ***2