Terrible Customer Service

My name was removed from debt review and I supp**** Capitec with all documents they requested but still they don't want to update the status on their side.

Payment method under my credit profile is till showing as "under debt review payment" only on the capitec bank. I faill to understand as to why they not willing to remove the debt review flag even though I'm making direct payments myself.

Also I've sent them proof that I'm no longer under review.

This such a useless bank. Customer support is terrible at Capitec bank. No one is willing to help.