Terrible customer service

I went to Roodepoort branch to dispute an authorised debit order and I was told that they can't help me. The lady didn't even access my account, ask for my ID or card.

I have a lot of faith in CAPITEC but I feel abandoned. I am a UNISA student and I don't understand how some ***** college can debit my account without my knowledge. Kindly assist in this regard.