XM
Xolani M

1 reviews | Active since Apr 2013

26 Feb 2019, 13:53

Terrible Customer Service

I just had a very terrible client service from one of Capitec' Teller in Rosettenville today (26/02/2019 - 11:16am). Teller screaming at me wth not even courtesy to ask me to sign a slip after depositing, just a mere " sign the slip! I even asked the Teller if there was maybe anything wrong i have said or done to her, but all she said " i am just emphasising my point - i want an account number NOT the cell number! This is strange to me as we always use a cell number to deposit money in a Capitec client's name, but today she had to give me grief. I hope Capitec can train this Samantha lady in customer service.

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Feb 2019, 08:41
Official
I acknowledge your posting, and have referred it to Brendon Joseph for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank