TERRIBLE CUSTOMER SERVICE

I am terribly disappointed at Capitec’s service, my brother a transfer to an FNB account however we found out that it was a **** we reported it to Capitec and we were told that the funds have been frozen. We were told to open a case at the police station which we did and submit an affidavit , all of that was done but to date we haven’t received any feedback whenever we call we are told that they are still waiting on FNB for a response mind you all this happened Oct 2025. The experience was terribly traumatic to my brother and we had hoped that Capitec would atleast try to assist but it looks like it does not seem to care as we haven’t even received a single email from them updating us on the case it is us who are always calling and getting the same.