cC
candace C
1 reviews | Active since Dec 2012
27 Oct 2022, 13:12
Terrible close your bank
Capitec was offline i couldn't use my card to purchase my 3 month son medicine and milk and when I messaged tgem on twitter they had nothing to say. My son was sick at the time and they couldn't care less. The worse part is I'm stuck in a foreign country so my card was the only source of money I had
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
27 Oct 2022, 13:48Good day Candace
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply27 Oct 2022, 13:48
Official
Good day Candace
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
28 Oct 2022, 11:10Hello Candace
We hope that our explanation has provided you with clarity.
Once again, we sincerely apologise for any inconvenience the matter have caused you.
Kind regards
Complaint management
______________________________________________________________________
We hope that our explanation has provided you with clarity.
Once again, we sincerely apologise for any inconvenience the matter have caused you.
Kind regards
Complaint management
______________________________________________________________________
Best regards,
Capitec Bank's reply28 Oct 2022, 11:10
Official
Hello Candace
We hope that our explanation has provided you with clarity.
Once again, we sincerely apologise for any inconvenience the matter have caused you.
Kind regards
Complaint management
______________________________________________________________________
We hope that our explanation has provided you with clarity.
Once again, we sincerely apologise for any inconvenience the matter have caused you.
Kind regards
Complaint management
______________________________________________________________________
Best regards,
cC
candace C's updateReviewer Update
03 Nov 2022, 09:22Did nothing all they said was sorry and my son condition got worst. What a ridiculous bank change to standard bank or fnb or absa
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candace C's update03 Nov 2022, 09:22
Reviewer Update
Did nothing all they said was sorry and my son condition got worst. What a ridiculous bank change to standard bank or fnb or absa