TERRIBLE CLAIMS EXPERIENCE

I REGRET THE DECISION OF CANCELLING MY FUNERAL PLAN WITH CLIENTELE CAPITEC BANK FUNERAL CLAIMS DEPARTMENT IS A NIGHT MARE IT IS THURSDAY AND I AM SUPPOSE TO BURY MY LOVE ONE ON SUTERDAY,I HAVE NOT EVEN RECEIVED A CONFIRMATION THAT SOMEONE RECEIVED MY CLAIMS DOCUMENTS I CALLED AND SPOKE TO EDWINA AND CANDICE,NO ONE IS WILLING TO PUT ME THROUGH TO THE CLAIMS DEPARTMENT I JUST WANT TO WARN PEOPLE NOT TO JOIN THIS FUNERAL POLICY AT CAPITEC,THEY ARE TERRIBLE