Terrible call center service.

I had an issue where I withdrew money it failed the transaction was not successful. This happened this past Sunday I reported it which your agents have an attitude, starting from Unathi who initially received the call Monday night -also refused to assist in my language of preference - and Mbali whom I just spoke to, who had the guts to cut a line on my ear while requesting to speak to a superior do to her being unable to assist as the was no way to follow up with the incident for me or her, as she said. My issue is the incident is still not allocated to any service agent to resolve it and with no specific explanation as to how long I should wait or why the hasn't been an agent allocated. The ATTITUDE the agents have, uninterested and cutting a call on a client's line.