Terrible business banking onboarding

The process of opening a business account with Capitec is has been such a painful experience starting with a seemingly simple online application, only for them to respond with a manual process of going back and forth 21 times via email. I suggest people look for other options when looking for a business account as we are we first completed an online registration then had to duplicate efforts with a manual form (with poorly structured forms). In between we tried contacting Capitec business via WhatsApp and the call centre and each of these touch points were frustrating as they didn’t get us any closer to the end result i.e. a business account. The process needs to be improved and proactive (supported by tech) such that it does not inconvenience the customer at first impression during onboarding. After all of this they responded to say that the account opening was unsuccessful without a reason from a *** email address. The email reads as follows:

"Account opening unsuccessful

After completing various checks, we cannot open your business account.

Sincerely, The Capitec Business Team"

What are various checks and why was the business account not able to be opened at Capitec specifically?