Terrible business banking app

I am writing to formally raise a complaint regarding the consistent issues I have been facing with the Capitec Business App. Over the past few weeks, particularly during weekends and most notably on Sundays, the app has repeatedly locked me out or crashed, resulting in significant disruptions to my business operations.

As a business owner, I rely heavily on your services to ensure smooth financial transactions, but these ongoing system problems have made it extremely difficult to manage my day-to-day affairs. On numerous occasions, I have been forced to call your customer support team to resolve the issue. Not only is this frustrating and time-consuming, but I have had to use my own airtime for these calls, adding to my operational costs. Despite raising this issue multiple times, the problem persists, leaving me with no other choice but to lodge this formal complaint.

The lack of reliability in the app, particularly during weekends when business activities peak, has led to lost opportunities and financial strain. I kindly request that this issue be addressed urgently and that a solution be provided to prevent further disruptions.

Please consider compensating for the airtime costs incurred and ensure that your technical team investigates and resolves the root cause of these crashes. I look forward to a prompt resolution and a more reliable experience moving forward.