Terrible branch service at Cosmo city Capitec branch

I walked in the cosmo city branch today, wanting to pick up my card considering that I opened my account online. The consultant (Mogomotsi) asked for my ID, I handed him my green ID book. He then asked me where did I get it from?

I told him home affairs, he told me that my ID is **** and is wrong. He checked it using his UV light and saw that it is legit he further took it to his branch manager and it checked out on the system. But he still came back to me and said he cannot give me my card because my ID is **** and that he is sending a copy to the forensic department and they will call me.

I can not transact or do anything because I don’t have a card. All because a a consultant is ******** to the different versions of a South African ID book. It is actually disappointing. I am utterly disgusted that I was made to feel like a *****ulent person in my own country of birth.

What is funny is that the consultant didn’t even bother to get my details to call me back up until I asked him how will he contact me once he notices that my ID is legit