Terrible Bank, my money ****** from this bank and they tell me sorry.

Capitec is an extremely bad bank I would not recommend it to anyone especially those who are pensioners, those who receive grant money. What kind of a bank is this? Please those banking Ruth Capitec take your money to Tyme Bank they are far much better than this s****py bank.

My account was hacked in on Friday the 6th of September, I went to Caoutec Highveld Mall in Emalahleni Mpumalanga to report it immediately and they too said ***** has happened into my account ABC they need to stop the card immediately and my bank App thd I must go to the police to open a case and return to them with the case number.

I went to the police on Friday sat there for 4 hours waiting to open the case, I was given case number CAS143/09/2024, Saturday on the 8th September went back to Capitec Highveld Mall to give thd the case number and they gave me Incident number 123 476 996. The consultant told me that it will take 7 to 30 working days to do an investigation, today @ 10:00am on the 9th of September I get a text message and email address from Capitec that they regret they can't help me with my case, theyvrwgret for my loss there 7s nothing they can do?

When did they investigate this case? This money is money for my children grant which I had just received, I haven't even bought food for my children. Their grant money has been ****** and Capitec is telling me sorry for my loss We receive grant money for our children to survive, the President is trying for us as mothers and you people are telling me sorry. How many pensioners and elderly people are banking with you trusting your banking system that is secured, and when their money has been taken you will tell us sorry.

Whose fault is it that your system is easily hacked, it can't disctact a strange software. FNB is the best, immediately when I went to my FNB App it dictated that a spam software has in hacked into my phone and would not log me in, that's the Bank that knows how to secure the money of their customers.

I will make sure I will tell all Pensioners and those getting grant to close their accountz with Capitec and move either to Tyme bank of FNB, our money is not safe with your bank. I want my money refunded times 7 because you have inconveniencesld me, my kids, the money I have spent coming to your bank, the data and my time I lost on Friday trying to open this case instead of being at work and you tell me you are sorry for my loss.

I will write to the office of the President and ask is it fair that the money for grant for my kids thst he gave me is ****** from Capitec and This bank tells me they are sorry for my loss, so my kids will eat sorry for the rest of September. The trauma I'm going through and my kids and I get sorry, this bank is a terrible bank it should be closed.

I am moving to another bank, you better call me, I want that money paid back to me times 7 cause of the inconvenience you caused me otherwise I will make sure pensioners and grant people move their accounts and I personally help them to move to Tyme Bank, don't test me, try me just try me.

Horrible bank ever in South Africa