Terrible bank experience

My account has been on hold for over 2 weeks . I've submitted everything the bank requested the minute the account was placed on hold. To this day I've heard no word as to the way forward not has Capitec contracted me. I've called a dozen times and whenever I do there's always and excuse . This is unacceptable, they always say they going to escalate the issue but yet nothing to has been done to date . No contact of any sort was made .