TM
Tahira M
1 reviews | Active since Nov 2013
15 Jul 2015, 20:28
Terrible Attitude
Walked in the Capitec branch near Home affairs I had my ear piece on the guy asked me where I am going to so I pointed the Deposit place and stood there as it is close to the door. The guy then walks to the teller and tells her not to assist me so I ignored that when I got to the Teller the lady asked me for a number and said she can not help me and asked for the lady behind me, bear in mind it was just the 2 of us. I don't work for Capitec at all so I'm trying to figure out if there is no customer service skills involved how worse is it on a busy day?
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Capitec Bank's replyOfficial
16 Jul 2015, 12:46Hello mahomed1984,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 2 working days. I trust that the matter will be resolved successfully/your satisfaction.
Jennine Seholoba
Complaint Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 2 working days. I trust that the matter will be resolved successfully/your satisfaction.
Jennine Seholoba
Complaint Management: Capitec Bank
Capitec Bank's reply16 Jul 2015, 12:46
Official
Hello mahomed1984,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 2 working days. I trust that the matter will be resolved successfully/your satisfaction.
Jennine Seholoba
Complaint Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 2 working days. I trust that the matter will be resolved successfully/your satisfaction.
Jennine Seholoba
Complaint Management: Capitec Bank