Terrible ATM facilities

Absolutely terrible facilities.

I have complained twice to Capitec's client care, and nothing ever gets done. I joined them in 2017 and was very pleased with the attitude at the time. Since then it has declined considerably. The ATM facilities in my local Montclair branch are always broken. Either both machines or more frequently the deposit ATM. This causes much difficulty as people then have to go into the branch to make deposits, there being only two ATM machines the lines are horribly long adding to the inconvenience. Sometimes these machines are broken for a week or longer, which causes havoc with my account payments, surely for other people as well. Obviously they are cheaper for a reason, however I would at this point rather pay higher fees at another bank just to have facilities which work. I am seriously considering switching banks over this matter.

Terrible, will never recommend this bank ever again to anyone.