Terrible application experience at Capitec online banking

Terrible experience applying for an account online via internet banking. Unclear instructions, no follow-up phone calls, long list of requirements that change every two days. This must be the most un-agile application process I've ever been through at an RSA bank. By comparison, African Bank was a breeze and far more user-friendly. "Simplify Banking" is not my experience at all. And when I phone the call centre, the person that answers has minimal training and have no idea what's going on and are very apologetic but have no follow-up.