TERRIBLE

Good day ,

I am not happy at all about the glitch that occurred on your systems on the 1st of March 2021.

Furthermore it has impacted me negatively and I am currently in a predicament because of your systems.

I made three payments from my banking app and they went through successfully, on the 3rd of March.

Apparently, there was a glitch on the system and the payments did not go through on their system but on my app it did.

I only realised today when my sister sent me R 450 and the available balance was on 0.00.

I went in tot he branch and they elaborated through liaising with the customer service team.

I have a -R 1 556 that will yet be deducted from my money ,due their error. Your response will be much appreciated.