Terrible

I'm currently at Capitec Bank in Pretorius street, Pretoria Central.There is a this young lady called Dimakatso whom I find to be lacking good service.I was at the bank last week and she wanted me to take out my bank statement and address the issue I was having before I could be given the ticket number and asked to see a consultant. That for me was number 1 of poor service taking into account that my bank statement has confidential information which I would not feel comfortable addressing while standing before other people.The same thing happened today. I'm here to open an account for my child and she asked if I have the ID and the birth certificate and I said yes.She asked for them and put them on the front desk where they are visible for anyone to see them. I'm not sure if she is taking her job seriously or she take me for granted.I have been a client of Capitec for a long time now and I have never came across such bad service.She made sure she tells me that she has been working there for a year and no one has complained about her service.That on its own does not say her service is good as people might be complaining but not to her face.Please intervene. My contacts are ***.