CU
Carryn U
1 reviews | Active since May 2017
30 Jan 2020, 14:38
Terribel / non-existant customer service
Capitec has stopped my daughters tax free savings account for no reason. I have been into a branch on 14/01 and as yet have yet to have the query resolved. I have called numerous times, emailed and no one has contacted me yet my query keeps getting closed. Now to close the accounts I need to go into a branch and waste more time just because Capitec has no idea what customer service is.
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Replies (2)
Capitec Bank's replyOfficial
30 Jan 2020, 15:19I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply30 Jan 2020, 15:19
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
CU
Carryn U's updateReviewer Update
30 Jan 2020, 15:21It hasn't been resolved in 2 weeks and no one has contacted me yet so let's not hold our breathe.
CU
Carryn U's update30 Jan 2020, 15:21
Reviewer Update
It hasn't been resolved in 2 weeks and no one has contacted me yet so let's not hold our breathe.