TERMINATION OF FUNERAL COVER WITHOUT CONSENT

Good day I just received an email stating that my funeral policy number: CF**********9 has been cancelled due to affordability. I went to the branch to reverse money that was debited on a wrong date because I couldn't reverse it on my Capitec Bank App. I didn't ask them to cancel my funeral policy. I therefore requested that they reactivate/reinstate my policy with immediate effect and debit on the 25th of every month. That hasnt been done I need urgent assistance because my family and I are sitting with no cover because of someone who chose to cancel my policy instead of reversing the money that they debited on wrong date without my consent. Your prompt response will be highly appreciated. I have been in contact with Capitec but still the status of my cover is not active. Regards Malusi Zongola