Termination of credit life after being retrenched

I am incredible frustrated with how my retrenchment is been handled.i reported retrenchment at Killarney branch. I have been through a lot and been taken from pillar to post. I always run around and borrow funds to ensure that i pay something towards the loan and credit card. I have been reported as i am in arrears, running from my obligations, the consultants i have been taking to you they did not report retrenchment on my profile. Yesterday i received threatening sms and i received a call from Lauren asking me why i am in arrears. Today i received letter to say i do not qualify for credit life anymore. Why am i not qualifying for credit life after loosing my job, why are you amending things after i lost my job. I will contact banking ombudsman. I didn't plan or choose to be retrenched. I have never defaulted towards this loan and credit card.