Terible service

This morning, I attempted to inquire about a Forex transaction with Capitex, but their phone service was unresponsive. Whether I dialed the correct extension or spoke to a representative, I couldn't get assistance. It's frustrating because the bank's service has deteriorated since they acquired Mercantile. Previously, with Mercantile, same-day trades to send dollars to the United States were prompt. Now, it takes two or three days, and I'm struggling to communicate with the bank to understand the delay. The overall service experience is simply terrible.