MM
Mavis M
1 reviews | Active since Nov 2015
03 Nov 2015, 10:15
Teller insult client then claim assault to SAPS
I was in a que at Capitec Bank ATM during Lunch time. It was a long que with - 10 people, the teller came with a male whom they were having a chat.<br> I could over hear that the male was asking her about where is your aunt (I would assume he knew her personal). The teller said this guy is on lunch he will have to withdraw cash quick. We all refused to let the man be in front of us, she then said \I am not asking you all I am telling you". I was 2nd in the que I then said I will not move"
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Capitec Bank's replyOfficial
03 Nov 2015, 11:26Hello SADmavis,
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply03 Nov 2015, 11:26
Official
Hello SADmavis,
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank