AE
Anna E

1 reviews | Active since Nov 2012

18 Apr 2017, 11:45

Telephones not answered

<p>I'm waiting for an international transfer. capitec received the money a week ago, but I cannot get the money because they DO NOT answer any phone calls. I have called for a week straight every day, holding for 5 to 10 minutes, waiting for them to answer, but there is no answer! totally pathetc!! I tried to call the Customer service line - exactly the same. No answer. In the meantime they get interest on my money. *********.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Apr 2017, 14:46
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank