Telephone Application Sucks!!!

I'd just like to share my frustration, I've been with the bank for more than a decade and I've never had a problem in the branch. So I've app**** for for a credit card online and requested a call back to proceed -thought it would be more efficient saving me a branch trip... I've sent all the req docs that they asked for yet they are still having issues and stalling the process saying it's incorrect... The docs that I've sent is 100% correct! I really can't understand these people! A gentleman just called a few days ago and said all my docs are in order then I get an sms the next day saying the application has expired. I might as well just go into the branch because they're much better! Just thought I should let South Africa know not to apply for anything with Capitec over a phone as the experience you get from the humans on the other side of the telephone is quite questionable...