Teething Issues Turn Vicious

I've been a loan client for the past 3 years. It hasn't been smooth sailing, there were some "teething" problems, which turned out to be major towards the end of my loan.

In the begining of my loan in 2015, Capitec kept debiting the incorrect account and on wrong days. I kept having to phone and reverse debits made. I wrote to Client care and was assisted. I thought all was well, until I got a call saying that I had missed a payment. This was also sorted, I ended up getting banking details so I could make eft transfers myself.

All seemed to be well as I was paying more than the contracted amount, until a few months ago when I wanted to settle my account. I was told I owed another month of installments plus interest. I was tired of fighting, so I paid the amounts.

I went to Kyalami Corner branch 4417, on the 20th December 2017. There I was assisted by Mathilda. She took almost over an hour assisting me. She was brilliant with everything.

The next day I got a call from the bank telling me that my account had been settled and they owed me 1 months installment. They paid back my money in time for Christmas. All thanks to Mathilda.