Technical issue - no customer service

Item: Capitec Bank
Rating: 2
Author: Deon M

Logged a call for an issue adding a beneficiary. Today was my 4th call with a useless call center agent , stayed on the call for more than 20 min at my expense and can't get a commitment that someone will come back to me on the progress.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

02 Nov 2021, 12:53

Good day Deon

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank

Capitec Bank's reply02 Nov 2021, 12:53

Official

Deon M's updateReviewer Update

04 Nov 2021, 08:57

So it's been 2 days - no response from the call centre agent as promised , no response from the technical team on the issue and no contact from the designated official as promised.

Deon M's update04 Nov 2021, 08:57

Reviewer Update

So it's been 2 days - no response from the call centre agent as promised , no response from the technical team on the issue and no contact from the designated official as promised.

Capitec Bank's replyOfficial

17 Feb 2022, 17:20

Hi Deon

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply17 Feb 2022, 17:20

Official