Technical Error

I wrote a review on 7 December with regards to capitec having a technical error and took all my husband's money from his account. They contacted him on the 7th of December and said they would put his money back, he received a message they made a forced deposit but available balance is 0. My husband called and he was told they could see a balance but there's 0 money in his account. Since then capitec is not doing anything. Clearly capitec has been having lots of technical errors so please fix your errors and put my husband's money back into his account. Don't let your clients suffer because of your technical errors and why are you charging clients bank charges for your errors???