TEAM LEADER Capitec_ disgraceful service

I have been waiting for 3 weeks for Capitec client care to send me a letter of banking confirmation in order for me to send to the UIF to claim my monies. This has caused a delay for more than three weeks to the result that I have been without ANY INCOME because Capitec is *********** in sending me this letter I hav e requested. To make this matter even worse, the team leader Gugu from client care tells me that she has other clients she needs to deal with, I cannot hold the line until my matter has been resolved, and puts the phone down. I am so disgusted with this service and cannot believe that this is the way Capitec deals with their clients. I want the Capitec management to give me a call back within the next hour!!!!