Teach staff to read at Capitec

The client care dept at Capitec is unbelievable!! I am in Madagascar and I cannot open their online banking site and I need to make some payments. This has been the case for a few weeks now. I mailed them explaining the problem, and that I am not in SA. Their reply? " You cannot download the new app as you are outside SA, but please visit your nearest branch"

I explain again that I have never used the app. I am trying to open the website. The reply "My query has been forwarded to legal and they will assist with repayment terms" UNBELIEVABLE!!!!