Tax free disaster!

Item: Capitec Bank
Rating: 1

My tax free savings account matured on the 3rd of December. On the same day the account vanished from my app and internet banking! I have no way to access the account! I recently moved to the UK and had to phone the bank who could not give me an explanation and have still not rectified the problem! They have still not contacted me ( +***84 ) and really do not care! I will close all my accounts with the bank!

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

09 Dec 2019, 11:56

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply09 Dec 2019, 11:56

Official

Capitec Bank's replyOfficial

23 Dec 2019, 13:43

Good day Jp M

Please accept our sincere apologies for the delayed response and inconvenience this caused.

As per our records the matter has been resolved. Should you have any further questions in this regard you may contact us directly.

Kind regards
Capitec Bank

Capitec Bank's reply23 Dec 2019, 13:43

Official