HP
Henry P
1 reviews | Active since Oct 2014
16 Nov 2018, 12:51
Tax free account knowledge
Two different branches - Not one of them had a clue on how tax free savings accounts work. Not even the branch managers knew.
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Replies (2)
Capitec Bank's replyOfficial
16 Nov 2018, 14:01I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Noku Skenjana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply16 Nov 2018, 14:01
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Noku Skenjana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
20 Nov 2018, 14:19Good day Mr Pretorius
Kindly note the matter has been resolved by our Service Recovery team.
Nokuphumla SkenjanaComplaint Management Officer
Kindly note the matter has been resolved by our Service Recovery team.
Nokuphumla SkenjanaComplaint Management Officer
Capitec Bank's reply20 Nov 2018, 14:19
Official
Good day Mr Pretorius
Kindly note the matter has been resolved by our Service Recovery team.
Nokuphumla SkenjanaComplaint Management Officer
Kindly note the matter has been resolved by our Service Recovery team.
Nokuphumla SkenjanaComplaint Management Officer