TANYA IS ARROGANT AND ********

I contacted CAPITEC to obtain a settlement letter on my loan. I received the letter. However the amount made no sense to me as I previously (9 months earlier) received a settlement letter. Long story short. Below is my response to Tanya of which she completely ignored it and did not even entertainment. She went and changed the letter as it was incorrectly dated but failed to answer my question. She did not even bother to say, I'm looking into this will revert shortly. NOTHING! I'm obviously not important, she is way too busy to explain to a CAPITEC client what she deserves to know. She did not even apologize for the error. she just forward the letter without saying anything. Who am I to expect her to apologize to me after all? I'M JUST A NUMBER!! I want someone who has people skills to explain to me how the below is possible<br> <br> The last time I checked, will attach settlement letter which was April 2015 the 22nd. My settlement amount was R67711.42. Since then I've made 9 payments. R2480.00 X 9. Now 9 months later it's only R4551.43 less????<br> <br> Please can someone explain how that is possible?? Makes no sense to me at all