Taking my money and not giving it back.

I have been a Capitec client for many years. Always had great service. But I'm so frustrated the last couple of months I'm on the verge of closing my accounts and move our accounts to another bank.

Last December I got deducted twice on a debit order. I went to the bank. They said it's my ISP I contacted them they said it's the bank. Back and fourth finally the lady said it's the banks fault and they are aware of the problem. Got a new card and with lots of stuggle I finally received my money after a long wait.

In January it happened again but this time 3 times. On the new card. I went into the bank again and with lots of stuggle and issues they finally gave 1 payment back. Months later.

It's 15 June and I'm still waiting for my last payback. It's been months and every time I go into the bank they log a queue and every time I receive and sms that a payment is being processed to pay me back. But I never receive my money. I'm done I'm tired of the s*&# I want my money back. I'm going to close my accounts and movey everything. It might not be a lot of money to some people but it's a lot to me and if this happened to me how many other people have this been happening too.

You ***** peoples money and blame it on us as customers that make mistakes, meanwhile it's on your side and some people don't knkw how to see the small details but there are people thwt do and this is wrong. I suggested to a lot of people to close there account and move because you guys just don't care. Sort your stuff out!!! I want my money.