BN
Belinda N

1 reviews | Active since Oct 2017

28 Oct 2017, 16:38

Taking my money

I set up a debit order for the full amount of my credit card payment to go off. The money was taken from my savings account on the 25th and id still not reflecting in my credit card account 3 business days later. I called the call centre and they tried to help me but a hold has been put on the account and no one can advise why. I visited the branch on Saturday and I was told the same thing. It is unaceptable that "interbank" do not have anyone available over a weekend if someone has an emergency. So I have one question now.....who gets tge interest on my R55k that has been missing gor 3 days? I have spent an entire weekend trying to sort this out and unable to do anything else whilst trying to resolve this and all I get is "we cant help you until Monday". You can be sure that I will be closing all my accounts. The customer care operators were amazing and so was the Key West Branch manager......but Capitec will not see me again!

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Replies (2)
Capitec Bank
Capitec Bank's reply02 Nov 2017, 14:03
Official

Good day

Please accept our sincere apologies for the delay as we have experienced some technical difficulties.

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply06 Nov 2017, 14:12
Official

Good day Mrs De Nobrega

I sent you an email and I have not received a response, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank